Frequently Asked Questions

FAQs: Roofing

Q: How do I schedule an estimate?

A: Simply call or email Empire Roofing and Restoration to set up an inspection appointment.

Q: How long will it take to re-roof my house?

A: Once you sign the contract and we schedule the work, it usually takes one to two days from start to finish. The production department will give you a timeline specifically for your project.

Q: When do I have to pay for the work that was done?

A: We don’t take any payment until the job is 100% done, and we’ll send the invoice within two weeks of finishing the job. Payment is due within ten days of invoicing.


Q: When do I get my warranty?  

A: When the job is paid for in full, we will mail you your warranty.


Q: How do I schedule work to be done on my home?

A: First, schedule an appointment for an estimate. When the estimate is completed and you have contracted with Empire Roofing and Restoration for your roofing repair or replacement, you’ll need to email or fax us a signed copy of your estimate before we can schedule your work. Once we receive your signed paperwork, we’ll contact you to discuss scheduling.


FAQs: Hail Damage

Q: Can you do an estimate for hail damage on more than just my roof?

A: Yes! We offer complete home and property restoration, including fencing, windows, decks, paint, and more.


Q: How much is this going to cost?

A: You should only be responsible for your insurance deductible. Any upgrades will also be your responsibility, based on what options you choose to purchase.


Q: Other roofers have offered to help me with my deductible. What can you do?

A: It is against the law to waive deductibles. Choose a roofer based on their qualifications, not how much they are willing to break the law.


Q: If there’s hail damage to multiple parts of my home, can it all be on one claim?

A: YES!  We make it simple: we offer a comprehensive written estimate, and we help you file one claim so you only have to pay one deductible. As a result, all the work — from start to finish — is managed by our team of repair and restoration experts.


Q: What kind of warranty do you offer?

A: Empire Roofing and Restoration offers a five-year warranty on all workmanship.  Each manufacturer offers different warranties on their products, so we’ll inform you of the warranty for the materials used on your property.


Q: How long will it take?

A: Each case is different, so it depends on the job and how many different areas are affected.


Q: I’ve never had hail damage before. Should I be in a hurry to get work done?

A: If you have broken windows or skylights, it’s an emergency that warrants immediate repairs. If not, your roof will be fine if you need to wait. You typically have one year from the date of the damage or loss to get your home repaired, but always check with your insurance adjuster to be sure. In most cases, hail will not make your roof leak.

With that in mind, it’s fine to take your time, and don’t feel pressured to make a decision on your roofing contractor – especially when we’re still in hail season! We’ve seen many cases where a newly-repaired roof was damaged again before the first roof was paid for, so we always recommend waiting until hail season is over.


Q: Why don’t I see you guys out knocking on doors to get business?

A: We’ve been in business since 1990, and as a result we have many loyal customers. We are preferred contractors with many major insurance companies, including USAA, who trust us to take good care of their customers.

Our founder and CEO firmly believes that we shouldn’t bother people when they are at home, and as a result we’ll only come to your house when we are called to do so. Also, we don’t believe in high-pressure sales tactics. We simply strive to help you get your home, and your life, back to normal.


Q: How do home insurance claims work?

First, call Empire Roofing and Restoration to schedule an inspection. Our experts will determine if you have enough damage to justify a claim, and the inspection is always FREE.  We provide you with a written estimate detailing the work to be completed.

After a storm, or if you suspect your roof is damaged, resist the urge to climb up a ladder to do your own inspection. Do NOT walk on your roof! Let a professional look for torn, missing, or broken shingles or roof holes. For waterfire, or smoke damage, please see our recommendations on those specific situations. We will help walk you through a roof damage home insurance claim.

One of the most common mistakes most homeowners make is calling the insurance company first.  If the insurance company finds no damage, then you have a claim on your policy – and this can lead to higher premiums and potentially even being dropped from your homeowners insurance.

If our estimator finds enough damage, they’ll recommend that you call your insurance agent for an inspection and a report on the extent of the damage to the structure. At that point, your insurance agent will authorize any temporary repairs necessary to prevent any further damage to your property.

Q: What if I need temporary repairs?

A: Some examples of temporary repairs include:

  • Simple plastic sheet coverings, which use roofing nails to secure the plastic around the roof hole.
  • Patches with tar paper or roofing felt, applied with a trowel grade roofing plastic cement.

If you insurance agent determines that temporary repairs are needed, be sure to keep all of your receipts for any emergency temporary repair supplies that you purchase and use prior to your inspector arriving. This includes wood, nails, cement blocks, sandbags and plastic covering.  Do NOT make any permanent repairs until after your insurance adjuster has assessed your property for damage.

After you’ve called your agency, an insurance adjuster will be assigned to your claim and will make an appointment to inspect the damage. Once he or she has completed the inspection you will receive a claim sheet outlining the scope of the damage and the funds available for repairs.

At Empire Roofing and Restoration, our staff has extensive experience working with all of the major insurance companies in the Colorado Springs metro area.  Please feel free to call on us to help you with this process, and we’ll make it as easy as possible.


What if other companies offer to pay my deductible?

Beware of any roofer offering to pay your deductible or offering any compensation for using them.  This is against the law.  Your claim should cost your deductible, plus any upgrades you choose. We suggest you choose your roofer based on professional experience, customer service, and knowledge of conditions in our area.


What else should I know about hiring a contractor?

​Some other contractor hiring tips include:

  • Make sure the company has a permanent place of business with a telephone number, a tax identification number, and an occupational license.  A professional will have licenses readily available. Make sure the contractor is bonded and has proof of insurance.
  • Check with companies like the Better Business Bureau and Angie’s List for companies that have a solid track record of customer service, quality products, and overall customer satisfaction.  A quality roofer will be able to provide references.
  • Be sure the contractor can provide an authentic manufacturer’s warranty, and always insist on a written proposal before paying any money.
  • You can check on any contractor by contacting the BBB, and PPRBD.

If our roofing FAQs didn’t answer your questions, please give us a call. We would be happy to answer any of your questions.

Choose Empire Roofing and Restoration for roofing replacement and repairs in Colorado Springs.