How do I get scheduled for an estimate?
Simply call or email Empire Roofing and Restoration and we will set up an appointment for an inspector to come to your home.
How long will it take to re-roof my house?
For an average size home, it usually takes one to two days from start to finish.
When do I have to pay for the work that was done?
We don’t take any payment until the job is 100% done. Once the job is completed you can expect an invoice within two weeks. Payment is expected within ten days of invoicing.
When do I get my warranty?
When the job is paid for in full you will be mailed your warranty.
How do I schedule work to be done on my home?
First, schedule an appointment for an estimate. When the estimate is completed and you have decided to contract with Empire Roofing and Restoration for your roofing repair or replacement, we will need the written estimate signed and faxed or emailed back to us before we can schedule your work.
Once we receive your signed paperwork, we will contact you to discuss scheduling.
How home insurance claims work and the steps you will need to take:
After a storm or suspected roof damage, resist the urge to climb up a ladder to do your own inspection. Do NOT walk on your roof! Let a professional look for torn, missing or broken shingles or roof holes. For water, fire or smoke damage, please see our recommendations on those specific situations. We will help walk you through a roof damage home insurance claim.
Step one, is to call Empire Roofing and Restoration to schedule an inspection.Our experts can determine if you have enough damage to justify a claim. The inspection is FREE. One of the most common mistakes most homeowners make is calling the insurance company first. If they find no damage, then you have a claim on your policy and this leads to higher premiums.
If the estimator finds enough damage, he or she will recommend that you call your insurance agent for them to do an inspection and report on the extent of the damage to the structure. At that point, your insurance agent will authorize any necessary temporary repairs that are needed to prevent any further damage to your property.
Examples of temporary repairs include:
- Simple plastic sheet coverings using roofing nails to secure the plastic around the roof hole.
- Patches with tar paper or roofing felt, applied with a trowel grade roofing plastic cement.
Be sure to keep all of your receipts for any emergency temporary repair supplies that you purchase and use prior to your inspector arriving. Including wood, nails, cement blocks, sandbags and plastic covering. Do NOT make any permanent repairs until your insurance adjuster has had the opportunity to assess all of the damage incurred.
After you have called your agency, an insurance adjuster will be assigned to your claim and an appointment will be made to inspect the damage. Once he or she has completed the inspection you will receive a claim sheet outlining the scope of the damage and the amount of the funds that will be available for repairs.
The staff of Empire Roofing and Restoration has extensive experience in working with all of the major insurance companies in our area. Please feel free to call on us to help you with this process and make it as easy as possible.
Beware of any roofer offering to pay your deductible or offering any compensation for using them. This is against the law. Your claim should cost your deductible, plus any upgrades you chose. We suggest you choose your roofer based on experience, customer service, and years of experience in our area.
Some other contractor hiring tips include:
Make sure the company has a permanent place of business with a telephone number, a tax identification number, and an occupational license. A professional will have licenses readily available. Make sure the contractor is bonded and has proof of insurance.
Check with companies like the Better Business Bureau and online reviews for a good company track record of customer service, products, and overall customer experiences. A quality roofer will be able to provide references.
Be sure the contractor can provide a realistic manufacturer’s warranty and always insist on a written proposal before paying any money.
You can check on your roofer by contacting the BBB, and PPRBD.
If our roofing FAQs didn’t answer your questions, please give us a call. We would be happy to answer any of your questions.